Table of Contents
Editor’s Note........................................................................................................................................................................................... vii
Preface..................................................................................................................................................................................................... ix
M-E-M-O-R-A-N-D-U-M........................................................................................................................................................................ xi
Chapter 1 The Art of Balance........................................................................................................................................................ 1
Chapter 2 Acknowledge a Power Greater Than Yourself............................................................................................................ 3
Chapter 3 Build a Strong Foundation......................................................................................................................................... 24
Chapter 4 Adopt Critical Thinking as Your Operating System.................................................................................................. 30
Chapter 5 Apologize Gracefully................................................................................................................................................... 36
Chapter 6 Forgive Generously..................................................................................................................................................... 42
Chapter 7 How to Have a Difficult Conversation....................................................................................................................... 47
Chapter 8 On Your Journey, Rely on These True Things.......................................................................................................... 50
Chapter 9 Everyone Is Massively Self-Interested....................................................................................................................... 63
Chapter 10 The Fear Factor............................................................................................................................................................ 67
Chapter 11 Conscious Competence................................................................................................................................................ 74
Chapter 12 Non-rational Levers of Influence and the Art of Persuasion..................................................................................... 78
Chapter 13 Conversational Excellence.......................................................................................................................................... 91
Chapter 14 Smart Starts................................................................................................................................................................ 99
Chapter 15 Public Speaking: Nothing to Fear Here..................................................................................................................... 107
Chapter 16 Eliciting, Answering, and Asking Questions.............................................................................................................. 111
Chapter 17 Cultivate Presence...................................................................................................................................................... 119
Chapter 18 Be the Right Kind of Leader....................................................................................................................................... 123
Chapter 19 Listen Like Your Life Depends on It.......................................................................................................................... 136
Chapter 20 How to Negotiate Like a Pro...................................................................................................................................... 143
Chapter 21 Off You Go!................................................................................................................................................................. 146
Appendix A: A Little Help From My Friends....................................................................................................................................... 148
Appendix B: Finding Great Mentors.................................................................................................................................................... 151
Afterword.............................................................................................................................................................................................. 154
Acknowledgments................................................................................................................................................................................. 159
The Bookshelf: Works Consulted and Recommended........................................................................................................................ 163
Author Bio............................................................................................................................................................................................. 166